Questions & Answers
Här har vi samlat vanligt förekommande frågor och svar inom områdena tak, vägg, golv och grund. Frågorna är indelade i kategorier för att du lättare ska få överblick och finna just den fråga du vill ha svar på. Om du inte hittar svaren du söker är du välkommen att kontakta oss. Du hittar våra kontaktuppgifter here
Quickly find what you're looking for.
General
How do I handle a complaint?
One should always start by checking that the assembly is carried out according to the current assembly instructions.
All communication should primarily occur through the retailer of the products to TECCA to establish a clear structure for handling and quickly identify the cause and solution of the problem.
The retailer needs the following information to be able to process the matter further:
- Name of the product
- What happened, when did it happen, and what does the result look like
- Installation date
- Roof area
- Roof slope
- Scope
- Joint and fastening according to the installation instructions
- Is the construction battened or not
- Exposure time for the underlay roof
- Photos to attach?
- Other important information regarding the roof
Ceiling
How to make the right choice of underlayment products for your roof?
By following TECCA's product guide for underlay products where both roofing underlay and underlay fabrics as well as underlay roofs are presented regarding recommended use, minimum roof pitch, maximum UV exposure time, and product warranties, etc.
What is the difference between roofing underlay and underlay fabric?
Underlagspapp tillhör de mer traditionella produkterna av underlagsprodukter och klarar de mest vanligt förekommande ytskikten. Underlagsdukar är mer moderna underlagsprodukter med en rad fördelar som exempelvis större täckande yta per rulle, mindre vikt och som därmed förenklar och gör monteringen mer rationell. Underlagsdukar har begränsning för hetluftsmonterade (svetsade) takprodukter ovan. Which underlay is most suitable also depends on the choice of surface layer on the roof.
What accessories are needed for the underlayment roof?
By searching for roof accessories, you can see the products offered to enhance the overall quality of your project.
How do you ensure that the base products are installed correctly?
By always following the current assembly instructions, which you can find under "documents" when you search for the product on our website. There you will also find product sheets, warranty documents, performance declarations, and the environmental assessments available for each product.
What type of chemical should be used for the roof?
By following the link below, you will find the chemical products that TECCA offers for, among other things, roofs, and there you will get information about usage, properties, how they are applied, and consumption.
What is the product warranty on the underlay products?
In the product guide for base products, you will find the product warranties applicable to selected products offered by TECCA.
Wall
How do you ensure that wall products are installed correctly?
Genom att alltid följa gällande monteringsanvisningar som du hittar under "dokument" om du söker på produkten på vår hemsida. Där finner man också produktblad, garantidokument, prestandadeklaration och vilka environmental product assessments som finns för respektive produkt.
What is the product warranty on the wall products?
All our products are thoroughly tested and quality assured: each individually and together. Within TESHELL®, we have three different warranties: functional warranty, product warranty, and waterproofing warranty. Read more about our warranties below.
Floor
How do you ensure that the flooring products are installed correctly?
By always following the current assembly instructions that you can find under "documents" when you search for the product on our website. There you will also find product sheets, warranty documents, performance declarations, and the environmental assessments available for each product.
Why is a moisture barrier or vapor barrier needed before laying wooden floors?
To protect the wooden floor from potential rising moisture.
Foundation
How do you ensure that the basic products are installed correctly?
By always following the current assembly instructions linked to the products and found on the TECCAS website. There you will also find product sheets, warranty documents, performance declarations, and the environmental assessments available for each product.
What is a radon membrane?
It is an airtight membrane that protects against rising radon gas that may be present in the ground. The radon membrane is part of a system with accessories such as sleeves and tapes that make the solution complete.
How to moisture-proof your foundation?
Depending on the foundation construction of your project, different products are needed for moisture protection. A basement exterior wall can be protected with, for example, T-Spärr moisture protection mat with an associated system. A crawl space can be moisture protected by using TECCA's crawl space foam, which insulates the foundation and thereby raises the temperature in the crawl space, reducing the risk of condensation. The crawl space foam also functions as a vapor barrier and a brake for radon gas. A concrete slab on the ground is moisture protected through drainage and insulation. The construction above the foundation is protected in turn with the help of, for example, a vapor barrier, moisture protection mat, or radon membrane.
How do you protect the sill from moisture?
When the wall plate meets the foundation, different materials often meet, such as wood and concrete. Therefore, it is important to moisture-proof the more sensitive parts. A product designed to protect the wall plate is TECCA's T-Syll insulation. Another option is to use foundation insulation paper, Strip paper YEP 2500.
To get a good understanding of TECCA's range and functionality of both roof, wall, floor, and foundation products, our 3D house is an excellent tool for gaining knowledge and information on how the products are installed in different parts of the building envelope. There, you can also access linked documents such as product sheets, installation instructions, environmental assessments, etc., which you need daily as a specifier or installer of the products.
